Testimonials - See what our raving fans are saying ...
Beverly Neil of Huntsville, Alabama
"Just a short note to express how delighted we are with your end-to-end process of video shop, phone coaching, followed by your “5 Star Selling” training program. We have had the opportunity to complete the video shops and your phone coaching with each of our Sales Counselors… I believe that, like discovery in the sales process, our sales counselors needed to “discover” their need for training and the video shops are an aid in that awareness process. We are excited about the improvement we have seen so far and are looking forward to continuing the program of video shop, phone coaching and training well into the future. Thanks again for the help and guidance." - Ed Hamilton, Altura Homes
"The last 2 times I was shopped (by another firm), I knew instantly who it was. This time, I had no idea this was a shopper..." - Will Blanchard, Beazer-Atlanta
"In order to run as cost efficiently as possible, we are always looking into other opportunities. This time our opportunity was another shopping company. By the time I received my shop, they were over a week late, and I had done most of the work for them; it was a very frustrating experience. I am now back with Melinda Brody and Company...I learned my lesson." - Andrea Berenfeld, Lennar Homes
"It was valuable seeing myself on tape...it left a picture of what I was doing wrong and how to work on my weaknesses." - Linda Thomas, Tommy Williams Homes
"You did an outstanding job with the mystery shops, which helped facilitate our best training to date. We have used other shoppers in the past and they were a complete failure. These past disasters made me hesitant to shop my sales team until I saw your website. You seemed to be very professional and I decided to try it one more time. After reviewing your shops, I knew that I made the right decision. The shoppers did an outstanding job and the shops were extremely professional and high quality. As a result of this successful training, I will shop them all at least three times a year. Thanks!" - Craig Stevens, Stevens Fine Homes
"Last year you did 10 shops and we had a 42% average, which ranked us 77th out of all your builders and our first 8 shops this year have averaged 72% (with 4 of our people over 80%)—so I feel like we are definitely improving. Just further proof that video mystery shopping does yield results—oh yeah—and we are selling more homes this year than last year too. And probably no coincidence that our sales team, which had 2 of the higher scores on the group and the first 2 you did phone coaching with, has been our best-selling community." - Preston Innerst, The Neighborhoods of EYA
"The best decision we made this year was to use Melinda Brody and Company to video shop our team. One agent who scored low was so upset, she went out and sold 4 homes in one month....We checked out several other video shopping companies and they paled in comparison to MB&C's quality, shopper expertise, competitive pricing and plethora of reports online." - Jeff Kaizer, M/I Homes - FL
“I want to thank you for your time on the phone yesterday with my builder client. I think the owners have finally 'seen the light' on changes they absolutely must make. I credit your phone shops and conference call with making that happen. On behalf of my client and myself, thank you, thank you, thank you. I am sure you like to know that the work you do makes a difference, and in this case, it could make a HUGE difference. Thanks again for everything." - Stacey Smith, Smith Marketing & Events
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