About

Over 30 Years of Video Mystery Shopping New Home Sales People

For over 30 years, Melinda Brody and Company has provided video mystery shopping services to production and custom home builders across the United States. Home builders rely on us for our highly skilled video mystery shoppers, home building industry experience, and our commitment to customer service.

In addition to video mystery shopping, we also offer customized sales team training programs and one-on-one coaching for sales associates, all tailored around your team’s specific needs. Leah Turner, Sales Coach and Trainer for MB&C, has delivered hundreds of coaching and training sessions to our builder clients nationwide.

Call or click to learn more about mystery shopping, coaching, and sales training services.





Why is Melinda Brody & Company different?

There are a lot of different options when it comes to mystery shopping companies.
Why should you choose to work with us?

  • Exclusively serving the home building industry for over 30 years, which means we save you time and money because our team already knows the industry.
  • Nationwide network of well trained, very realistic shoppers.  All our shoppers have gone through a rigorous selection process, background checks, and ongoing evaluations so you can count on them to be highly qualified, polite, and of the highest caliber.
  • Fast five business day turnaround after the shop to send you the shop video and scorecard report.
  • No upfront or setup fees for mystery shops
  • Online client dashboard offering access to shop results, videos, and comprehensive drill-down reports
  • Ability to customize shop scorecards so you can incorporate builder-specific details and existing training areas into your scorecard.
  • Shop, Coach, Train – In addition to video mystery shopping, we also offer customized sales training programs, one-on-one phone coaching, and webinars tailored around your teams’ specific needs.
  • Publishing an Annual Benchmark Report exclusively for our clients so they can compare themselves to other MB&C builder clients. You won’t find that level of attention to detail at other shopping companies. They simply don’t have the national reach that we have to allow for effective comparisons.



Why hire Melinda Brody and Company?

Why hire Melinda Brody and Company?

It’s no secret that video mystery shopping is a very competitive industry. We know you have many choices and appreciate the opportunity to be considered. We are confident we will meet and exceed your expectations!

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Melinda Brody & Co.
 

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