About

Over 30 Years of Video Mystery Shopping New Home Sales People

For over 30 years, Melinda Brody and Company has provided video mystery shopping services to production and custom home builders across the United States. Home builders rely on us for our highly skilled video mystery shoppers, home building industry experience, and our commitment to customer service.

In addition to video mystery shopping, we also offer customized sales team training programs and one-on-one coaching for sales associates, all tailored around your team’s specific needs. Leah Turner, Sales Coach and Trainer for MB&C, has delivered hundreds of coaching and training sessions to our builder clients nationwide.

Call or click to learn more about mystery shopping, coaching, and sales training services.





So, why choose us?

At MB&C, we differentiate ourselves by:

  • Specializing in the home building industry for over 30 years, which means we save you time and money because our team already knows the industry.
  • Only using professional mystery shoppers with new home shopping experience to ensure realistic prospect encounters. All our shoppers have gone through a rigorous selection process, background checks, and ongoing evaluations so you can count on them to be highly qualified, polite, and of the highest caliber.
  • Fast five business day turnaround after the shop date to email you a PDF shop report and link to the shop video or the written competition shop.
  • Publishing an Annual Benchmark Report exclusively for our clients so they can compare themselves against other MB&C builder clients. You won’t find that level of attention to detail at other shopping companies. They simply don’t have the national reach that we have to allow for effective comparisons.
  • Utilizing ShopMetrics, the leading edge mystery shopping software platform, featuring customizable client dashboards and superior data analysis.
  • Shop, Coach Train system – In addition to video mystery shopping, we also offer customized sales training programs, one-on-one phone coaching, and webinars tailored around your teams’ specific needs.
  • Ability to customize shop scorecards so you can incorporate builder-specific details and existing training areas into your scorecard.
  • Post-shop debriefing included with our service is a complimentary consultation with a team member about the results of your shops. We will show you the various trend reports that are included with our video shop service so you can see at a glance how to zero in on problem areas. We are your “One Stop Video Shop!”



Why hire Melinda Brody and Company?

Why hire Melinda Brody and Company?

It’s no secret that video mystery shopping is a very competitive industry. We know you have many choices and appreciate the opportunity to be considered. We are confident we will meet and exceed your expectations!

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