About

Why is Melinda Brody & Company different?

There are a lot of different options when it comes to mystery shopping companies.
Why should you choose to work with us?

• Exclusively serving the home building industry for over 35 years, which means we save you time and money because our team already knows the industry.
• Nationwide network of well trained, very realistic shoppers.  All our shoppers have gone through a rigorous selection process, background checks, and ongoing evaluations so you can count on them to be highly qualified, polite, and of the highest caliber.
• Fast five business day turnaround after the shop to send you the shop video and scorecard report.
• No upfront or setup fees for mystery shops
• Online client dashboard offering access to shop results, videos, and comprehensive drill-down reports
• Ability to customize shop scorecards so you can incorporate builder-specific details and existing training areas into your scorecard.
• Shop, Coach, Train – In addition to video mystery shopping, we also offer customized sales training programs, one-on-one phone coaching, and webinars tailored around your teams’ specific needs.
• Publishing an Annual Benchmark Report exclusively for our clients so they can compare themselves to other MB&C builder clients. You won’t find that level of attention to detail at other shopping companies. They simply don’t have the national reach that we have to allow for effective comparisons.